Original Article
hassan danaeefard; Hosein Kazemi; Mahsa Karimi
Abstract
Today, the emergence and expansion of digital technologies has led governments to use technologies to improve public services and the quality of public administration; Because in the digital age, the needs and expectations of citizens have changed and public organizations must move towards digital transformation ...
Read More
Today, the emergence and expansion of digital technologies has led governments to use technologies to improve public services and the quality of public administration; Because in the digital age, the needs and expectations of citizens have changed and public organizations must move towards digital transformation in line with the needs of citizens and in order to prevent digital Darwinism. Digital transformation in Iran helps the government to improve its functions and provide services that meet the changing expectations of citizens and businesses; which ultimately leads to increasing the resilience of the country's social and economic system. However, there are challenges that prevent public organizations from enjoying its benefits. Therefore, the purpose of this study is to identify the challenges of implementing digital transformation facing Iran's public organizations and the relationships between them through the structural-interpretive modeling approach. In this regard, in this study, after reviewing the literature and interviewing experts, 28 challenges were identified. These challenges were given to the experts and finally, after prioritizing and ranking them, 12 challenges were selected as the most important challenges of digital transformation in public organizations. According to the findings, the challenges were placed in 5 levels, where laws and regulations, old generations in managerial position and consecutive managerial changes were raised as basic challenges which managers should consider in order to implement digital transformation in the first place.